The Client and Family-Centred Care (CFCC) Steering Committee in the former Sunrise Health Region (east-central Saskatchewan) has created a Recognition Program in an effort to recognize the good care stories received from the community.
In October 2017, the committee asked the public and staff members to help in recognizing individuals/departments/facilities that have demonstrated a focus on client and family-centred care. They quickly began receiving nominations to recognize the incredible staff members who have gone above and beyond to provide client and family-centred care. The initiative has been extremely successful and to date, the CFCC team has presented 40 certificates.
Ms. Kopp-McKay presents recognition certificate to Cory Chyz, licensed practical nurse at Yorkton and District Nursing Home.
Adelle Kopp-McKay’s husband Al spent two years in long-term care at Yorkton and District Nursing Home. After he passed away, she wanted to do something for the staff to recognize them for always going the extra mile in their care of her husband.
“Al was treated so well when he was in the care of the staff in Skinner Unit,” Kopp-McKay said. “When I learned of the opportunity to recognize the staff with a certificate to show them how much I valued what they did for my late husband, I knew this was something I needed to do. The staff here do so much for the residents and their family members without the need or desire to be recognized, but it’s nice to remind them that we appreciate everything they do.”
Brooklynn Lechman receives recognition certificate from Heather Martin, co-chair of the Client and Family-Centred Care Steering Committee.
CFCC co-chairs Heather Martin and Kristin Keller acknowledge the nominated staff members and teams by attending their daily team huddles and presenting them with a certificate to recognize their focus on providing client and family-centred care.
“Delivering this recognition to our staff members has become the best part of my week,” said Keller, a continuous improvement and patient safety specialist for the Saskatchewan Health Authority in Yorkton. “It is so exciting to surprise them with such great news in front of their co-workers. Everyone is always shocked and so grateful.”
Brooklynn Lechman was recently awarded a certificate at the request of family members whose father received care from the registered nurse while he was in the emergency department at Yorkton Regional Health Centre. The family members stated that “Brooklynn showed compassion and support in her care for our father and we appreciated her excellent care.”
“This was such a nice surprise because we are just doing our jobs,” Brooklynn responded when asked how she felt about the recognition. “It is an incredible feeling to receive something so positive. It really makes you realize you are making a difference.”