If you’ve visited the Davidson Health Centre recently, you may have noticed a recent addition to patient and resident rooms – whiteboards. On October 15, all long-term care (LTC) resident and acute care rooms in the Davidson Health Centre had whiteboards installed thanks to a group of dedicated patient advisors.
The boards are meant to better communication between residents, patients, families, and staff working in the facility.
Registered Nurse Lindsay Zoerb (left), resident Fay McJannet and CCA Donna Richardson fill out Fay’s board.
After gathering input from residents, patients and families, patient advisors developed a new template for communicating with staff based on what they wanted to know while they or a family member was in a health care facility. This whiteboard will be an information board for residents, patients and their families with input from their health care team. It is meant for two-way communication, with everyone able to use the board.
Judy McConnell, one of the patient advisors passionate about the project, is excited that it is being rolled out to some of the facilities in the area.
Patient Advisor Judy McConnell writes responses from resident Reg Turner for his board.
“When I first volunteered as a Patient Family Advisor, I had hopes of helping to improve health care and the health care experience for patients and their families in hospitals and long-term care facilities,” says McConnell. “Our regional committee decided a white board project would be something as a group we could use to improve two-way communication between staff, patient and families. We felt this communication was important in both acute care and long term care.”
A committee of five patient advisors talked to staff, patients, and families about what they would like to see on the boards. Using their own experiences, as well as researching templates already developed, they created two templates to trial, one for acute care patient rooms, and one for long term care resident rooms.
“When we were in Davidson, staff and residents were excited about using the new boards, and anxious to put the information they thought was important on them,” she explains. “This project is a huge step in creating a flow of two-way communication between staff, patients and families and it will improve the care that is given and received.”
Sample of a long term care room board.
Sample of an acute care room board.