“Patient and family centred care has lived at a philosophy level for a long time; it’s been difficult to implement the tools to support it,” said Cathy Cole, director of Patient and Client Experience Program Support and Development. “Experience-based co-design is a core tools that will help us turn recommendations into actions.”
What is experience-based co-design? It means consulting those who have experience with the health care system (patients, families and care providers) and then designing something better together.
In 2019, maternal and children’s care staff at sites in Regina, Saskatoon and Prince Albert committed to making program improvements through experience-based co-design. They surveyed and interviewed 52 family members and 51 staff and used that information to host three co-design events in September.
Participants of a maternal and children’s care co-design event.
Tabitha Clayson, whose son has complex care needs, was one of the family members who participated.
While she noted that “the hand-off of care needs to be improved,” others raised parking challenges and staffing levels as priority issues.
Maternal and children’s care staff are revising and prioritizing recommendations which will be implemented in the coming months.
To read more about SHA’s 2019 priority work, see