Content Editor Resources

Frequently Asked Questions

I’m a Content Editor for my portfolio/department. How do I log in to the website to start adding/editing content?

• Visit the SHA Content Management System. Click on the green ‘Log in to the SHA Content Management System’ button. Use your eHealth username (ex: RQHEALTH\SmithJane) and computer password to log in.

The edit bar at the top of my page disappeared. How do I get it back?

• This is a known glitch that happens occasionally. If the edit bar that’s normally at the top of your webpage disappears, you’ll need to locate your page in the Content Library to edit it instead.
• To do this, select Manage à Content from the red Admin toolbar at the top of your screen. Use the filters in the Content Library to search for your page. Once you’ve found your webpage, click on the ‘Edit’ button in the ‘Operations’ column. 

I deleted a document from my webpage so users can’t open it anymore. Is there anything else I need to do?

• Yes. Deleting a document from a webpage only removes it from the page, but the URL to the document remains active. This means anyone with a direct link to that document will still be able to open it. To permanently delete a document from the website so that it can no longer be accessed, please email SHAWebChanges with the name of the document and the date that it was uploaded to the Media Library. 

I want to upload a document to my webpage, but I’m not sure whether to upload it as a 'File' or 'Private Publication'. What should I do?

• If your document will live on the public side of the SHA Website, upload it as a File.
• If your document will live on the employee side of the website, upload it as a Private Publication. Private Publications will not appear in search engine (i.e., Google) search results.
• If your document will live on both the public and employee sides of the website, upload it as a File.

What is the SHA File Naming convention for the website?

• The file naming convention for the SHA website is: DocumentType-Portfolio-FileName.
• Ex: Report-StrategyInnovation-SHARoadmap
• 'DocumentType' refers to the purpose of the document. Examples are: Report, Poster, Schedule, Work Standard, List, etc.
• All documents and images must be saved on your computer with this file naming convention before they are uploaded to the website. Replace any spaces with dashes (not underscores). Avoid using dates, version numbers, or special characters (i.e., & % * !) within the file name.

I uploaded a document to the Media Library instead of updating the existing version of the document that already existed in the Media Library. How do I fix this?

• Please email SHAWebChanges with the exact name of the document you would like removed from the Media Library, along with the date and time that it was uploaded.

I want to upload an image to my webpage but I’m not sure what specifications it needs to follow.

• Images uploaded to the website must have a maximum file size of 400 KB and a maximum pixel width of 800 (see the Resizing Images for the Web document below for instructions on how to resize an image).
• You must have approval from the owner of the image to use it.

I want to change the name of my webpage. How do I do that?

• Please email SHAWebChanges to request changes to page titles.

I made changes to my webpage and need them published urgently. How do I request this?

• Webpages are reviewed and published twice every weekday, at the beginning and end of the day.
• If you need your changes published outside of these times, please email SHAWebChanges.

I’ve read the how-to guides and taken the online training course, but I’m still feeling uneasy about editing the website. Can I receive additional coaching?

• Yes! Please reach out to SHAWebChanges and someone on the team will arrange a one-on-one training session over Webex. A training session typically takes about 30 minutes.