Quality Improvement, Patient Experience and Strategy

Purpose:

Shaping the future of healthcare in the Saskatchewan Health Authority.

1. Quality Improvement and Patient Safety

• Steward the organization’s quality improvement and patient safety programs.
• Foster a culture of patient safety, continuous improvement, and learning.
• Lead system-wide quality improvement capability, methodology, and practice.
• Monitor, analyze, and report on quality and patient safety performance.
• Enable learning from incidents, harm events, and near misses.
• Ensure compliance with accreditation, standards, and regulatory requirements.

2. Patient Experience and Client Concerns

• Define and advance a consistent, patient-first approach to client concerns and feedback.
• Oversee client concerns intake, investigation, resolution, and escalation processes.
• Ensure patient experience and feedback data inform improvement and decision-making.
• Strengthen local ownership, responsiveness, and accountability for patient experience.

3. Strategy Stewardship, Planning, and Performance

• Lead annual and multi-year strategic and operational planning processes.
• Align operational plans, priorities, and initiatives with provincial strategy.
• Steward strategic priorities in response to emerging system needs.
• Establish and maintain an integrated enterprise performance measurement framework.
• Track, analyze, and report on progress against strategic priorities and accountabilities.
• Advance operational and clinical service planning.
• Facilitate consistent, province-wide policy development.
• Embed enterprise risk management practices in support of strategic objectives.

4. Collaboration, Capacity Building, and Implementation

• Act as a strategic integrator across portfolios, programs, and partners.
• Enable large-scale transformation and change initiatives.
• Integrate quality, safety, experience, and strategy in system design and redesign.
• Strengthen implementation capacity through use of leading and evidence-informed practices.
• Identify, test, and scale promising practices and innovations.
• Build organizational capability in improvement science, change management, and implementation.
• Translate evidence and best practice into actionable system alignment and standardization.
• Create meaningful spaces for engagement, co-design, and collective action.
• Facilitate partnerships to leverage shared expertise, resources, and change capacity.
• Provide wrap-around support and coaching to enable collaborative problem-solving and delivery.

5. Policy, Governance, and Accountability 

• Lead development, implementation, and stewardship of corporate and clinical policy.
• Ensure alignment with legislation, standards, and governance expectations.
• Enable Board and Executive oversight through clear, timely reporting and analysis.