ICRA – Resource Library
The ICRA Check-ins are intended to be used in huddles, wall walks, DVM, touchpoints, etc. (Whatever way you communicate with your staff on a daily basis.) Conversations should take place multiple times each week to ensure the largest number of staff receive the information. After use, the resources can then posted in your staff communication areas.
Clinical Teams (All Check-ins)
Support Services Teams (All Check-ins)
Check-Ins
ICRA Resources - Video
Which de-escalation techniques can staff use when faced with an agitated patient?
The SHA provides education, training, and resources as part of a comprehensive workplace violence prevention training program.
Refer to your local Quality and Safety Department to register for specific violence prevention and/or other workplace safety training.
Additional online resources are available to support team members and Supervisors or Managers in dealing with their own response to adverse situations and to help with defusing and debriefing after a violent incident occurs.
Violence Prevention & Mitigation - Education & Resources