​​​​​​​​​​Virtual Care ​

• Complete the Pexip account request form 
  
• Complete user agreement for an individual account 
  
• Complete user agreement for group accounts 
  

• ​Instructions Pexip - clinician
  
• Instructions Pexip - guest 
  
• Pexip illustrated guide for patients using mobile device 
  
• Pexip illustrated guide for patients using internet browser 
  
• Pexip privacy and security key talking points 
  
• Pexip privacy data sheet
  
• Optimum user experience settings 
  
• Quick guide for VMR secure patient interaction ​
  
• Clinician template for patient bookings 
  
• Virtual care tips for new users
  
• CMA virtual care playbook
  
• Virtual care guide for patients
  
• Patient FAQ's​​
  

Step 1:

Review the requirements needed and short videos to ensure Webex is suitable to deliver services:

• Webex System Requirements
• Getting Started with Webex

Step 2:

Apply for your Webex account:

• Complete the Webex Account Request Form.
  
• eHS service desk will create the account and send an email with your username/password and instructions to activate your account.
• Included in this email will be information and training material to better assist you in using this application.

Step 3:

User guides and information for presenters:​

• CISCO Webex Platforms ​– Video of Webex options
• ​ CISCO Webex Essentials – Getting started​
  
• Virtual Events Made ​​Easy – Solutions, plan, preparation guide
• Webex Troubleshooting
  
• Webex Meetings User Support
  
• Webex Bandwidth Issues
  
• Best Practice Tips for Webex Meetings
• Providing Webex Patient Education – Quick Guide
• Webex Provider-Presenter Full User Guide
  
• Clinician Template for Patient Education Bookings
  

Step 4:

User guides and information for patients:

• Patient Webex – Quick Guide
  
• Webex Attendee Guide (laptop/computer)
• Webex Attendee Guide (mobile device)
• Webex Troubleshooting Guide
  
• Webex Bandwidth Issues​
  

For additional information and support, contact the eHS Service Desk at 1-888-316-7446.

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 3. Home Health Monitoring

​

User Requirements:

Watch a TELUS Home Health Monitoring for COVID-19 Information Video

Information for Patients:

• myMobile User Guide
•   Video: How to Use myMobile
• Privacy Notification for Patients

For Technical Support with myMobile:

TELUS HHM Support Line
Phone:  1-855-252-2512
Email:  hhmservicedesk@telus.com
Hours of Operation (SK time):  Monday – Friday 6 am - 9pm; Saturday and Sunday 7 am - 9 pm

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4. Billing Information

Virtual Care Billing Information:

• ​Virtual Care Payment Schedule ​(January 1, 2021)​
  
• Billing Information Sheet – 510A Pandemic Telephone Assessment (Updated January 1, 2021)​
  
• Billing Information Sheet – 515A Pandemic Video Assessment (Updated January 1, 2021)​
  
• Billing Information Sheet – Optometrist Assessment of Ocular Urgencies and Emergencies via Telephone or Video
  
• Billing Information Sheet – Psychotherapy and Other Psychiatric Services via Telephone or Video (Updated April 30, 2020)
  
• Billing Information Sheet – Specialist Consultation or Visit via Telephone or Video (Updated April 30, 2020)
  
• Supplementary Billing Information Sheet – 510A and 515A Pandemic Telephone and Video Assessment​
  

Email SHA Virtual Care​ for more information.​