Patient and Family Centred Care
The Saskatchewan Health Authority is committed to the philosophy and practice of Patient and Family Centred Care (PFCC). This commitment needs to be at the heart of everything we do and serve as the foundation for our values.
Patient and Family Centred Care means healthcare is a partnership. We are partners in care and patients and families as part of the team.
Patients and families tell us that their care experience is better when we:
- Acknowledge people as experts on their own life.
- Encourage open and honest conversations.
- Support them to understand their options and make decisions about their care.
- Look for ways to improve care based on the needs of each patient.
How does PFCC look, feel and sound to the patient and family?
"Staff are kind, empathetic and understanding and treat me with dignity and respect".
"Staff listen to and honour my knowledge, values, belief and cultural traditions".
"Nothing about me without me".
"My health team communicates with me in ways that are understandable, affirming and useful".
"Information is timely, complete, and accurate so that I can make the best decisions about my care".
"I am encourages and supported to participate in my care and decision-making".
"My team coordinates the plan for care with myself and my identified support person/family. We work together".
Healthcare leaders collaborate with patients and families in all aspects of healthcare program development, delivery of care, policy, facility design, and education.
"I am valued for the knowledge and experience that I bring to the team".