Family Presence Frequently Asked Questions

FAQs - Family and Visitors - SHA facilities

​Can I arrange my visit ahead of time?

​​​Yes. Scheduling visits with the care team ahead of time is helpful and encouraged. Please contact your care team.

Do I have to wear a mask in a SHA facility?

Yes. Medical grade masks are required in all SHA facilities, except Long Term Care (LTC). Refusal to wear a mask may result in being denied access to the facility. 

On September 10, 2021, in all LTC homes including affiliates, masks will be mandatory outside of residents' rooms for family and visitors.  While it is not required, the SHA strongly recommends that family and visitors wear a mask with the resident's individual room.  This will provide additional protection for all residents.

Who can I contact if I don't agree with a decision made about family presence?

Contact your local Quality of Care Coordinator.​

Who can I contact with questions about First Nations and Métis​ Health care? ​​

First Nations and Métis​ Health​ concerns can be submitted via your local Quality of Care Coordinator.​

Note that some information may be updated or changed, pending how COVID-19 evidence continues to evolve. It is important to maintain a balance between these recommendations and patient/resident needs.