Emergency Medical Dispatcher Career Profile
What is an Emergency Medical Dispatcher?
An Emergency Medical Dispatcher (EMD) is a skilled communicator that works over the phone and is responsible for pre-hospital care and communicating with other EMS team members in order to coordinate emergency care or transportation services for patients. EMDs are usually the first point of contact for patients in emergency situations and are required to assess the patients current situation in order to provide bystanders instructions and further details to paramedics to address the emergency situation. Working as an EMD requires strategic thinking and is a great career choice.
If you are ready for a challenging and meaningful career where you can impact patient outcomes and contribute to the emergency pre-hospital health care system – this career is for you.
What is it like working as an Emergency Medical Dispatcher with the Saskatchewan Health Authority?
Working as an Emergency Medical Dispatcher with the Saskatchewan Health Authority is fast paced, highly responsible, and centered on critical decision-making. Dispatchers handle both emergency and non-emergency calls, using structured systems like the Medical Priority Dispatch System (MPDS) to assess patient needs and determine the appropriate response. The role involves communicating calmly and professionally with individuals in stressful situations, providing pre-arrival instructions, and accurately documenting information in computer-aided dispatch systems. Dispatchers coordinate and monitor emergency units in real time, using mapping tools, GPS/AVL technology, and radio communication to ensure efficient response and coverage. They must continuously prioritize multiple incidents, manage resources, support interfacility transfers, and maintain system readiness - making it a dynamic position that requires strong attention to detail, multitasking, and composure under pressure.
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What can I earn as an Emergency Medical Dispatcher?
The current rate of pay per hour is listed below:
- Emergency Medical Dispatcher $27.13 to $33.18
- Emergency Medical Dispatcher Coordinator $29.30 to $35.84
In addition to the above pay bands, the SHA provides a comprehensive benefits package including:
- Extended health and dental benefits
- Defined benefit pension plan
- Life & Disability Insurance
- MyWellbeing resiliency resources, mental health & family supports
- Paid annual vacation
Emergency Medical Dispatchers working with the SHA are unionized employees and are members of the following union:
How do I become an Emergency Medical Dispatcher?
To work as an Emergency Medical Dispatcher, you will require:
- Proof of Grade 12 diploma or equivalent.
Emergency Medical Dispatcher Certification from International Academies of Emergency Dispatch (IAED) or proof of enrolment in upcoming course. As a condition of employment, the recruit must obtain EMD certification as a condition of employment.
First Aid and CPR Certification (or proof of enrolment in upcoming course).
Post-secondary diploma, degree or other education and course(s) from a recognized institution considered an asset.
