SHA Engagement Framework
The Engagement Framework is portrayed as a wheel, reflecting that engagement is a non-linear process with many interconnected parts. The wheel rotates clockwise around the centre circle beginning in the east and travelling to the south, west and north.
The framework begins in the centre circle with People-Centred Engagement, putting people and communities at the centre of health systems. Evidence shows that when this is done, health systems are more effective, cost less, they improve health literacy and engagement and are better prepared to respond to health crises. The middle circle represents the key elements in an engagement process, adapted from the steps of engagement outlined by the International Association for Public Participation (IAP2). These steps can be used for all levels of engagement planning, from creating an overarching vision of engagement strategies, to more detailed planning for particular sessions. The outer circle illustrates the SHA’s key engagement groups. Each group is distinct yet overlapping, with both unique and complementary approaches to engagement.
The Engagement Planning Worksheet below can be used to support your engagement planning.
The components of the engagement process are:
- Commitment to engagement: reasons and purpose of engagement
- Who to engage: engagement partners and level of engagement
- Plan for engagement
- Engagement actions: engagement methods and techniques
- Learn from experience: engagement outcomes and evaluation
- Report back